Mayo Regional ranked among NE’s top hospitals

    DOVER-FOXCROFT — Mayo Regional Hospital has been rated 16th out of 176 New England hospitals in the first-ever patient-based ranking of the region’s top hospitals.

    GoLocalWorcester, an online news service in Worcester, Mass., sifted through and analyzed results from over 50,000 patient responses to the federal government’s Hospital Consumer Assessment of Healthcare Providers and Systems, or HCAHPS, survey, and applied a proprietary weighting of a formula tabulating patient satisfaction ratings.

    HCAHPS survey results used in the ratings include the eight metrics “always quiet at night,” “doctors always communicate well,” “nurses always communicate well,” “pain was always well controlled,” “patients always received help as soon as they wanted,” “room was always clean,” “staff always explained about meds before administering,” and “patients would definitely recommend the hospital.”

    Mayo received high marks for communication between patients and their doctors and nurses, with 85 percent and 83 percent of patients answering those questions by saying their healthcare providers always communicated well. Mayo’s housekeeping staff also earned praise, with 83 percent of patients saying their rooms were always clean.

    Of the six New England states, Maine dominated GoLocal’s top 20 list, with 10 of those slots occupied by Maine hospitals.

    Joining Mayo in the top 20 were Millinocket Regional Hospital, York Hospital, Redington-Fairview General Hospital, Mt. Desert Island Hospital, Blue Hill Memorial Hospital, Maine Coast Memorial Hospital, Stephens Memorial Hospital, Charles A. Dean Memorial Hospital in Greenville and Inland Hospital from Maine.

    Massachusetts had four, New Hampshire three, Vermont two and Rhode Island had one hospital in the top 20. The highest-ranked Connecticut hospital was 50th.