Impressive vaccine effort but some room for improvement

To the Editor;

After one hour on a failed (on step 2) computer try and a total of four hours on the phone, over a period of two weeks, my wife and I finally got scheduled for our first COVID-19 vaccine shot for Feb. 11 at the Cross Insurance Center in Bangor. The Northern Light Health personnel that we talked to on the phone were very friendly and helpful, but even our last successful call took two hours (including wait time) to finally get us both scheduled. Frustrating! If others have had similar problems, the scheduling system could stand to be improved.

The actual processing and vaccination at the Cross Center on Feb. 11 was efficient and impressive. From the time we left our parked car to the time we returned to the car took less than an hour. Everyone involved was friendly, efficient, and professional. Thank you to Northern Light Health.

Gordon and Mary Canning

Ripley